NAB’s Australian region team shares a common vision: to help customers fulfil their aspirations.
Across the Australian region, more than 24,500 employees work together every day to connect with customers and the community.
At NAB we are delivering a program called Business Process Foundations (BPF). The goal of BPF is to improve business efficiency, quality and service by continuously optimising processes. BPF combines global best practices in Operations Management, Continuous improvement, and Business Excellence in one complete toolkit.
This program has already touched over 3000 people who have been trained in quality and process management techniques building a culture of continuous improvement.
This program has allowed NAB to increase productivity, quality, employee engagement and customer satisfaction. Through effective management and improvement of our processes we help our customers fulfil their aspirations everyday.