Medibank Private

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Medibank is Australia?s largest integrated provider of private health insurance and health solutions. Each year, Medibank purchases billions of dollars worth of hospital and allied health services and deliver over 500,000 clinical care episodes, helping millions of Australians live healthier, fuller lives. With a large and diverse customer base, Medibank is one of the best recognised brands in Australia.

Event Location : Collins street CBD

Event Date : 11/16/2010 0:00

Event Time : 7.30 am -- 11.00am

About Event : ? This Service Insight will include a presentation by Medibank Private on their recent call centre call flow activities including Complex/Simple call routing, employee engagement. The Insight will conclude with a call centre tour and the i2e de brief session Mediank Private provides health insurance for 3.7 million people ?Operates 96 retail stores and 66 clinics ?1 large customer service call centre and 5 health call centres ?$3.8 billion in health purchasing annually ?Major government and corporate clients

SKU: Medibank Private-556 Category:

Description

This particular site visit is run in conjunction with the Bevington Group?s Change Network.

The object of the Change Network is a simple one, to provide an opportunity for those who manage change to share lessons.

This particular event is a panel format, focusing on transformational change. Real transformational change often involves processes, roles, structures, capabilities, and systems/tools. Just how do leaders approach such a complex task? This Change Network is an opportunity to learn from leaders who understand the meaning of Transformational Change from direct experience.

Our panellists include:
Greg Camm, CEO, Superpartners
Bruce Levy, CEO Medibank Private Health Insurance
Theo Hnarakis, CEO, Melbourne IT
Brett Himbury, CEO, Industry Funds Management

To register your interest in attending the Change Network, please go to the Bevington Group?s website, and include Insights to Excellence in ?How did you hear about us?.
http://www.bevingtongroup.com/change.htm

Please note, while there is no charge for attending the Change Network numbers are limited, registration does not guarantee a place at the event.

Insights participants will be transported down Collins Street to participate at the Medibank Private Service Insight at Docklands immediately following the Change Network breakfast

Medibank is Australia?s largest integrated provider of private health insurance and health solutions. Each year, Medibank purchases billions of dollars worth of hospital and allied health services and deliver over 500,000 clinical care episodes, helping millions of Australians live healthier, fuller lives. With a large and diverse customer base, Medibank is one of the best recognised brands in Australia.

In the last two years, Medibank has undergone a dramatic and exciting transformation, growing the role it plays in its customers? health and evolving into a health insurance and health solutions company. In 2009, Medibank acquired Wollongong-based private health insurer Australian Health Management (ahm) and merged with another Government Business Enterprise, Health Services Australia (HSA). The amalgamation of HSA with Medibank?s own existing health and wellbeing programs led to the creation of Medibank Health Solutions, energising our health management capability and marking its transformation into a health company.

More recently, Medibank acquired the telephone and online health service provider McKesson Asia-Pacific, further expanding our health and wellbeing capability. Today Medibank offers one of Australia?s largest range of health management programs, ranging from online health and wellbeing tools to help individuals achieve their health goals through to intensive support services for people living with chronic disease.

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