Service and administration processes are often overlooked in Lean management and continuous improvement initiatives.
Although office and administrative activities can account for 60% of production costs in most manufacturing organisations and up to 80% in administrative service organisations, these areas are often excluded or overlooked during the Lean initiatives. To achieve the total benefits of Lean management, office activities must fully support manufacturing operations or core service value streams to eliminate waste and improve flow.
Use the power of the Toyota Production system in your administration areas.
Lean Office Demystified will convey to you the proven success of the Toyota Production System for administrative processes. Don will provide examples of documents and worksheets in a progressive manner that you can apply to your office area and beyond. He will explain each phase and how to establish your readiness to move to the next stage of implementation, providing the foundation for planning and implementing your administrative improvements while maximising employee performance.
Download the Lean Office Demystified flyer