ANZ is one of the largest companies in Australia and New Zealand and a major international banking and financial services group, which is among the top 50 banks in the world.
Our Operations centres for ANZ?s Institutional business have embraced Quality Excellence, which is a lean program that focuses on implementing Toyota’s lean thinking and kaizen mentality.
At the heart of a successful, sustainable implementation lies behavioural and cultural change. In replicating Toyota’s lean culture in a different country and industry, Quality Excellence employs creative and engaging ways to change old habits, shift ?use to do? mindsets and challenge the status quo.