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LEARN FROM THE BEST
Service Insight
ANZ
14 October, 2010
9.00am - 1.00pm
Richmond
$121 incl GST
ANZ
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COMPANY INFORMATION
ANZ is one of the largest companies in Australia and New Zealand and a major international banking and financial services group, which is among the top 50 banks in the world.

Our Operations centres for ANZ’s Institutional business have embraced Quality Excellence, which is a lean program that focuses on implementing Toyota's lean thinking and kaizen mentality.

At the heart of a successful, sustainable implementation lies behavioural and cultural change. In replicating Toyota's lean culture in a different country and industry, Quality Excellence employs creative and engaging ways to change old habits, shift ‘use to do’ mindsets and challenge the status quo.


LEARN ABOUT

A successful lean cultural program
Making the lean journey fun and engaging
Promoting client focussed behaviours
Coaching leaders to 'walk the talk'
Ensuring continuous improvement is sustainable